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var(--border-soft);border-radius:var(--radius);width:100%;min-height:210px;color:var(--text-primary);resize:vertical;background:#fff;padding:12px;line-height:1.5}.suggestion-card__reply textarea:focus{border-color:var(--brand-primary);outline:2px solid #0891b22e}.suggestion-card__reply textarea:disabled{background:var(--background-soft);color:var(--text-secondary)}.operator-layout{border:1px solid var(--border-soft);border-radius:var(--radius-lg);background:var(--background-card);height:calc(100vh - 152px);box-shadow:var(--card-shadow);grid-template-rows:minmax(0,1fr);grid-template-columns:320px minmax(0,1fr) 360px;display:grid;overflow:hidden}.operator-layout--info-collapsed{grid-template-columns:320px minmax(0,1fr) 56px}.operator-list,.operator-thread,.operator-side-panel{min-width:0}.operator-list{border-right:1px solid var(--border-soft);background:#fff;flex-direction:column;min-height:0;display:flex}.operator-search{border:1px solid 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